The Rail Supply Group (RDG) has plans for mass closure of railway station ticket workplaces in England to “modernise customer support.”
The Rail, Maritime and Transport union (RMT) who’ve been placing on and off for over a 12 months over pay, jobs and circumstances stated that “tons of of redundancy notices” are being despatched to ticket workplace staff.
RMT normal secretary Mick Lynch stated the closure coverage is “a savage assault on railway staff, their households and the travelling public.”
Transport Salaried Staffs Affiliation interim normal secretary Peter Pendle stated: “We’re clear the Authorities will face sturdy opposition from this union on the completely pointless mass closure of ticket workplaces.
“Ministers will quickly realise that the general public haven’t any want to see their rail community diminished on this approach.”
RDG chief government Jacqueline Starr stated, “The methods our prospects purchase tickets has modified and it’s time for the railway to alter with them.
“With simply 12% of tickets being bought from ticket workplaces final 12 months, and 99% of these transactions being obtainable on TVMs (ticket merchandising machines) or on-line, our proposals would imply extra employees readily available to provide face-to-face assist with a a lot wider vary of assist, from journey planning, to discovering the precise ticket and serving to these with accessibility wants.
“Our dedication is that we’ll all the time deal with our employees, who’re vastly valued and integral to the expertise our prospects have on the railway, pretty, with assist and additional coaching to maneuver into new extra partaking roles.
“We additionally perceive that our prospects have differing wants, which is why the business extensively sought the views of accessibility and passenger teams when creating these proposals, and can proceed to by way of the session.
“We encourage those that want to participate to go to their native prepare firm web site or go to Transport Focus or London TravelWatch.”